s8 plus fingerprint scanner not responding..try again later

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Astronaut

s8 plus fingerprint scanner not responding..try again later

so when i look at the screen down it says :fingerprint scanner not respondind.try again later. when i open setting and go to fingerprint it doesnt let me see my fingerprints or anything saying it doesnt work. i tried your metod of testing the scanner and after i pressed normal scan it said fingerprint scanner initiation failed. what can i do?

3 REPLIES
Samsung Moderator

Re: s8 plus fingerprint scanner not responding..try again later

Give this a try:

  • Settings
  • Apps
  • 3 Dots
  • Show System Apps
  • Fingerprint
  • Force Stop
  • Clear Cache
  • Clear Data
Samsung Moderator

Re: s8 plus fingerprint scanner not responding..try again later

Just checking back in to see if troubleshooting was helpful. 

Constellation

Re: s8 plus fingerprint scanner not responding..try again later

I just got the same problem today. I tried all your troubleshooting steps and no luck. I seriously can't think what changed to cause this problem. The message that comes up is, "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your phone." Tried that multiple times too.