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userpVP3yxmH5I
Asteroid

2 Galaxy S8 Active phones with battery swelling problems.

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My wife and I bought matching phones from AT&T.  We have made 21 out of 30 payments.  Last Saturday (June 22) her phone got really hot while she was walking (and playing Pokemon) at a local park.  Her screen lifted up and the back of the phone opened up.  This prompted me to remove my case and look at mine.  I have the same problem but not near as bad.  Is this fixable with a battery swap or is the damage too extensive?

 

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1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

I completely understand! I have your wife's phone set up first. The ticket number is 4150508090. You will receive a prepaid shipping label in your email. Please use this to ship the phone via UPS. You will need to write the ticket number on the outside of the package in three seperate places. Please package the phone securely, as Samsung is not liable for any damages during the shipping process. It is also advised to take pictures of your phone before shipping it. If there is any information that you need from the phone, you can try to take it by a local uBreakiFix location to see they would be able to back up the data for you. Most likely the phone will be reimaged while in repairs. Please let me know if you have any additional questions. I will be monitoring the service ticket for you. 

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14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: 2 Galaxy S8 Active phones with battery swelling problems.

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I am very sorry to hear this! Please send a private message with the model code and IMEI numbers of each of the phones. http://bit.ly/2XERsky

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useree0WuN6hpL
Constellation

Re: 2 Galaxy S8 Active phones with battery swelling problems.

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My s8 active is doing the same thing. The repair shop says they don't stock the battery and to contact you as it should be replaced free. Any information? @SamsungRei 

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Samsung Moderator
Samsung Moderator

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

@useree0WuN6hpL, I would be happy to look into your concerns further.


Can you please send me a private message with the below information in full:

Model Code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userlaF0lrpabG
Constellation

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

Found this thread after searching about issues with the back peeling off of my phone as well.  Has never been noticeably hot to the touch, thought it might just be an adhesive issue.  Should I be concerned about the safety of this device? @SamsungRei 

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Samsung Moderator
Samsung Moderator

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

Can I have your full model code and IMEI number via private message?

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Samsung Moderator
Samsung Moderator

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

I completely understand! I have your wife's phone set up first. The ticket number is 4150508090. You will receive a prepaid shipping label in your email. Please use this to ship the phone via UPS. You will need to write the ticket number on the outside of the package in three seperate places. Please package the phone securely, as Samsung is not liable for any damages during the shipping process. It is also advised to take pictures of your phone before shipping it. If there is any information that you need from the phone, you can try to take it by a local uBreakiFix location to see they would be able to back up the data for you. Most likely the phone will be reimaged while in repairs. Please let me know if you have any additional questions. I will be monitoring the service ticket for you. 

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userpVP3yxmH5I
Asteroid

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

Perfect, thank you!  I have the email.

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userZt8G0095rz
Astronaut

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

uBreakiFix will not work on any of the S6 Active or S8 Active phones due to breaking the seal then making them liable for any issues after the repair.
WeFixIt also employs the same technique without saying so. In the case of my S6 Active where the screen stopped working they wanted $599.00 US to fix it. 

 

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Samsung Moderator
Samsung Moderator

Re: 2 Galaxy S8 Active phones with battery swelling problems.

JUMP TO SOLUTION

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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