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usertTpBESvMmW
Constellation

BIXBY ASKING FOR UPDATE

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I HAVE SAMSUNG GALAXY S8+ WHEN I START BIXBY, THE APP ASK ME FOR A UPDATE, BUT THE UPDATE IS ALREADY INSTALL. ANY NEWS OR RECOMMENDETIONS?? I DID DE DELETE CACHE AND DATA, EVEN RESTORE MY GALAXY.

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Re: BIXBY ASKING FOR UPDATE

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Hey, @usertTpBESvMmW! I'd be happy to look into this. Can we get some device information, like model number and Baseband version? You can find this by going to Settings>About Device. 

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6 REPLIES 6

Re: BIXBY ASKING FOR UPDATE

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Hey, @usertTpBESvMmW! I'd be happy to look into this. Can we get some device information, like model number and Baseband version? You can find this by going to Settings>About Device. 

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usertTpBESvMmW
Constellation

Re: BIXBY ASKING FOR UPDATE

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is a samsung s8+ model sm-g955f baseband: g955fxxu1aqdd company: claro pr

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Supernova

Re: BIXBY ASKING FOR UPDATE

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I see, thanks so much for that! Have you already contacted your mobile service provider about these updates? 


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Re: BIXBY ASKING FOR UPDATE

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Hey, @usertTpBESvMmW, were you ever able to reach out to your service provider to see if you were up to date? Let us know. 

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Carmen86
Constellation

Re: BIXBY ASKING FOR UPDATE

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Did you find out what the issue was? I'm having that same problem.

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Re: BIXBY ASKING FOR UPDATE

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@Carmen86, have you reached out to your service provider to see if you are up to date? Your device will sometimes say you are current when you are more than two updates behind. 

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