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userWK9T5Ti53N
Asteroid

Bixby Voice and Google Assistant not responding since Oreo update

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Since updating to Oreo I can't get "Hi Bixby" or "Ok Google" to wake up my phone. If I hold the side button or long press the home button,  both work fine. If I try to open the wake up settings for Bixby voice, I get a message that the app had closed. In the settings for Google assistant I can't turn on the option for voice wakeup. The option is not greyed out,  but when I tap it the button flashes blue then immediately turns back off. 

1 SOLUTION

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userWK9T5Ti53N
Asteroid

Re: Bixby Voice and Google Assistant not responding since Oreo update

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I ended up tweeting @SamsungSupport and they had me wipe the cache partition. This seems to have fixed the problem. 

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7 REPLIES 7
userlGf4RL4U3n
Constellation

Re: Bixby Voice and Google Assistant not responding since Oreo update

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I am having the same problem. I used to be able to press home key and google would pop up, that is not working either. 

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userlGf4RL4U3n
Constellation

Re: Bixby Voice and Google Assistant not responding since Oreo update

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Here is how you fix it. 

 

Go to Settings > General Management > Reset > Reset Network Settings (Please note that this will reset Wi-Fi, Cellular data and Bluetooth settings which means you will have to input your Wi-Fi credentials again.

 

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userWK9T5Ti53N
Asteroid

Re: Bixby Voice and Google Assistant not responding since Oreo update

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This made no changes to my situation. 

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userWK9T5Ti53N
Asteroid

Re: Bixby Voice and Google Assistant not responding since Oreo update

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That,  along with the Bixby botton, both worked. It was just waking the phone that wouldn't work. The @SamsungSupport staff offered a solution that seemsto have worked. 

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Re: Bixby Voice and Google Assistant not responding since Oreo update

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When I bought my note 8 it had nougat on it. I have a slight speech impedament so I usually avoid voice operated gadgets. Well I decided to try Bixby and went through the set up including the enhanced pronunciation sentences without a hitch. I was amazed at the fact that it understood every word I spoke. I was going into settings and entering and sending text messages and it was great.

 

Than Oreo came along and bixby went deaf. I figured since the new OS I needed to retrain her. Well the, "Hi bixby," went fine but she won't wake up. I tried the ehanced pronunciation and non where recognized. 

 

 
Bixby Home: 2.1.10.4
Bixby Voice: 1.0.21.10

 

If anyone has a solution to this I would greatly appreciate it. FWIW: "Ok Google" works every time even without training it from accross the room.!!.

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userXEMWUJm8gA
Constellation

Re: Bixby Voice and Google Assistant not responding since Oreo update

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No more Samsungs for me ,Apple is reliable 

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userWK9T5Ti53N
Asteroid

Re: Bixby Voice and Google Assistant not responding since Oreo update

JUMP TO SOLUTION

I ended up tweeting @SamsungSupport and they had me wipe the cache partition. This seems to have fixed the problem. 

Reply
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