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userrrDIQigpDk
Asteroid

Bixby Voice, downloaded but not there

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So last night I got bixby voice downloaded to my Samsung Galaxy S8+. When I do to my apps I can actually see bixby voice there taking up 60mb's of memory but I can't access it. The bixby screen is exactly as it was prior to the bixby voice being downloaded. No new "B" icon at the top and when I long press nothing happens. What's going on?

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Nebula

Re: Bixby Voice, downloaded but not there

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If you have the Beta, you may need to clear the cache and delete the data for Bixby Voice and restart the phone. Settings>Apps>Application Manager>All Apps>Bixby Voice>Storage clear cache and delete data. After restart, double tap the Bixby button and see if this resolved the issue. When you deploy Bixby it's a 2 step command. "Hi Bixby. Open Contact App. Call "Mom."

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97 REPLIES 97
Nebula

Re: Bixby Voice, downloaded but not there

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If you are a part of the Bixby Beta, you may need to clear the cache and delete the data for Bixby Voice and restart the phone. Settings>Apps>Application Manager>All Apps>Bixby Voice>Storage clear cache and delete data. After restart, double tap the Bixby button and see if this resolved the issue.

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userrrDIQigpDk
Asteroid

Re: Bixby Voice, downloaded but not there

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I signed up for the program but never recieved an e-mail, I just got a few downloadeds/updates to my phone last night when I went to the bixby screen after a pop-up. I cleared the cache, deleted the data and restarted and still nothing.

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Nebula

Re: Bixby Voice, downloaded but not there

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Normal updates to Bixby will arrive in preparation for the launch. If you receive the Beta it will prompt you with a pop up affirming that you are in the EAP and an action for that specific update. Sorry for the confusion.

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userrrDIQigpDk
Asteroid

Re: Bixby Voice, downloaded but not there

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Ah, even with the app on my device?
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Nebula

Re: Bixby Voice, downloaded but not there

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That is correct. Thank you for being a part of the Samsung Community.

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Mom1987
Asteroid

Re: Bixby Voice, downloaded but not there

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So bixby voice button shows up in my app and all updates done but when I try to set up bixby voice, it says my software is outdated even though i have done all updates and made sure my phone software is up to date?? 

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Red Giant

Re: Bixby Voice, downloaded but not there

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@Mom1987 I know you probably have fully updated your Bixby application, but have you made sure that your system software, the android version, is fully up to date?

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Mom1987
Asteroid

Re: Bixby Voice, downloaded but not there

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Yes I have and it says my software is up to date. 

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SamsungAsh
Galaxy

Re: Bixby Voice, downloaded but not there

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Hey userFBFaJuCfDO! After updating everything, have you tried soft resetting your device? Some times it can work wonders especially if the device hasn't been turned off in a while. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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