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Connormb570
Asteroid

Bixby Voice

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Galaxy S8 through atnt in US. Bixby voice icon when pressed elicits a prompt to "Start" the set up process but when start is clicked it just goes back to bixby home screen. Under setting when bixby voice is tabbed on it automatically tabs off when i leave settings. Clicking Voice wakeup stops bixby and forces a restart of the app. When following the advice of clearing the cache/data of bixby related apps and restarting phone (which was unsuccessful) I noticed there was no bixby voice in the app manager. The only bixby apps in the app manager were (Bixby and Bixby Home).What is the fix?

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Re: Bixby Voice

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Hey, @Connormb570. Thanks for the device info. It looks like you're several updates behind on your device, which could definitely interfere with Bixby. Is AT&T your original carrier on this device? 

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6 REPLIES 6
Connormb570
Asteroid

Re: Bixby Voice

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Model number SM-G950, carrier atnt, s8

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Connormb570
Asteroid

Re: Bixby Voice

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baseband Version

G960USQU1AQDE

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Re: Bixby Voice

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Hey, @Connormb570. Thanks for the device info. It looks like you're several updates behind on your device, which could definitely interfere with Bixby. Is AT&T your original carrier on this device? 

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Connormb570
Asteroid

Re: Bixby Voice

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Yes and I have fully updated the device and it still isn't working.

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Re: Bixby Voice

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@Connormb570, to clarify, what's your new Baseband version? I just want to be thorough. 

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Connormb570
Asteroid

Re: Bixby Voice

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Baseband: G950USQS1AQF7 

Another update became available today and following the update apps and services are no longer in Korean. Alo quick commands is available to setup. So that has resolved all my issues. It appears every couple of days an update became available that would resolve my issues. Anyways thanks for responding.

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