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userkQTQH0JmKn
Asteroid

Bixby cant update

I just bought a Samsung Galaxy S8 Plus 

and I want to update Bixby

I have tried a lot of solutions but none of them worked Smiley Sad 

please help me

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Bixby cant update

Have you tried wiping the cache partition of the device?

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 


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userkQTQH0JmKn
Asteroid

Re: Bixby cant update

still not working 

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Samsung Moderator
Samsung Moderator

Re: Bixby cant update

Does this issue occur when you place the device in safe mode and try to update the application?


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userkQTQH0JmKn
Asteroid

Re: Bixby cant update

yes it does

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Samsung Moderator
Samsung Moderator

Re: Bixby cant update

Have you tried backing up your data and factory reset the device to see if the symptoms persist?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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