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useruR6Y1Y0p2S
Asteroid

Re: Bixby keeps activating when phone is locked

Hello all, 

I just wanted to give an update. I was never able to resolve the problem with anything outlined here. Eventually I contacted premium care and they replaced my phone. I have not logged into my Samsung account on the replacement phone, and I am not having the Bixby issue on this new device.

 

Thanks.

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Samsung Moderator
Samsung Moderator

Re: Bixby keeps activating when phone is locked

Are you using a Bluetooth headset when you are experiencing these symptoms?

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userF6iadpULn8
Constellation

Re: Bixby keeps activating when phone is locked

Did you ever get this fixed, my S8+ started doing it after this most current software update in June. I have Bixby turned off, Bixby voice wakeup is off, did all resets and cache clears and nothing can fix it except I assume a software update fix from Samsung. 

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