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Constellation

Both Cameras, Flashlight and Iris Scanner are not working

my phone had faced a nasty drop which resulted in shattering the screen and bending the frame

luckily other components were functional

or so i thought

after a screen replacement the phone was functional but the camera app was closing immediately

and the iris scanner was not functioning with a message to restart the phone

the flashlight message was that the flash is being used in another app

so i checked it in test mode *#0*#

the cameras were displaying a message "the number of camera is 0"

iris scanner message was "$Change: 15177986 $$Revision: #2 $" with black where iris scanner was supposed to be displayed

i replaced the cameras and iris scanner with known good and still the same issue

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Both Cameras, Flashlight and Iris Scanner are not working

Hello,

 

Did you have your device repaired with Samsung or a third-party repair shop?

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Constellation

Re: Both Cameras, Flashlight and Iris Scanner are not working

none

Repaired personally

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Samsung Moderator
Samsung Moderator

Re: Both Cameras, Flashlight and Iris Scanner are not working

As self repair has been performed on the device, it wouldn't be covered my Samsung Standard limited warranty. I would recommend a service repair. If you wish to set your device up for service, I would recommend contacting our customer service team directly at 1-800-726-7864 for further assistance.


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