Yes, I went to Verizon. Since my S8 is unlocked from the factory, they said this is a Samsung issue and not there's.
I have stated before, there is not a "Call Protect" app. There is only a Call and Call Provider. So, I cannot stop or disable it. Also, why would I want it disabled? I want it! I just wish it worked like it did on Android 8.
yes, @SamsungQue I have tried learing the cache, however that did not solve the problem:
ID and Sp@m protection option on -> recovery mode -> clear cache -> reboot -> ID and Sp@m protection option still shuts off
ID and Sp@m protection option off -> recovery mode -> clear cache -> reboot -> ID and Sp@m protection option still shuts off
Give this a try:
To be clear, this is still happening, and according to replies in this thread, I'm not the only person with this issue.
THIS IS NOT A CARRIER ISSUE!!! My phone was UNLOCKED from the factory! And while I had to be on a carrier to get the update (WHY??? Motorola used to let you do it via the internet!!!), the version of PIE I got IS NOT Verizon branded!
Why would you build this into one version of Android, leave the option available in the new OS version, only to have it magically turn itself off.
Honestly, it is rarely the big things that turn people off to vendors. It is the small stuff. Like poor support...