Hi, I have recently gotten the new software update on my Galaxy S8. However, the camera app keeps crashing after the new update. When I use the "Pro Camera" feature on the new updated camera app, the camera app stops working and the screen goes black. I have messaged Samsung already, but despite following the expert's steps, my camera app keeps crashing. The expert then told me that Samsung could replace or repair my phone.
I then called Samsung directly, but the man on the other side of the phone told me that there was nothing he could do but remove the update or having to continue use the faulty app.
I do not want to remove the update, but I cannot continue to use the camera app when it keeps crashing.
Is there any possiblity I could replace my phone? I don't want to continue using this phone when it is such a hassle to try and use the camera app.
Solved! Go to Solution.
The expert made me turn my phone into safe mode, but that did not help regards to the issue. When I called Samsung, the man told me I could remove the update or keep using the update with the glitch.
@usercJsmIIyef2 Have you tried going to settings, apps, camera, and force stopping and clearing the cache and data?