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userZpJCrEJiW9
Astronaut

Cameras pictures not saving intermittently after last OS update

S8 pictures disappearing or not saving after OS update.  I will have to restart phone to make these pictures come back if im lucky.  It's intermittent and started right after i upgraded to Latest OS.  Sansung really needs to fix this.

 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Cameras pictures not saving intermittently after last OS update

@userZpJCrEJiW9 Have you checked how much available space you have left on your phone in your settings?

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aaronroman951
Cosmic Ray

Re: Cameras pictures not saving intermittently after last OS update

I just sent my phone in to Samsung so they can have my note 8 checked.  They better not come out with me having to pay to fix the problem, there's a lot of reviewers for the gallery app, discussing their phones are also having problems with their camera saving content to the gallery, sounds like they need to work on an update send fix this glitch!!

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Bob D
Asteroid

Re: Cameras pictures not saving intermittently after last OS update

Yes, I have the same problem with my Note 8 since the OS upgrade. I have lost many one time photos that can't be recreated but which I thought had been recorded. Very frustrating. I have to check the Gallery after each photo to be sure it's been saved. iPhone users look at me like I'm nuts and I am beginning to think they are right. Why do I spend my money with Samsung who clearly does not care to even acknowledge the problem let alone fix it. Look at all the responses on here and in other threads. It's always "try clearing the cache" , "save to internal memory not SD card" "do a factory reset" or some other silly reply. That's not offering help that's deflecting the issue and just trying to wear people down until they tie of coming back to ask for help. I wonder how many of those you've lost to other brand phones but your market share is big you probably don't care. I think I'm on my last Samsung any device. My last TV was a samsung 'smart TV', but only a couple months after purchase support was dropped for many of its 'smart' features making it dumb as a brick, and me too I guess for believing in Samsung.

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