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MX270
Asteroid

Can't Update Google Play apps

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I am having an issue where I cannot update any apps from the Google Play store. I have tried disabling them reenabling and force stopping the device manager, which had worked in the past. Also I have restarted my phone. Does anyone have any solutions to this issue? Thanks in advance!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Can't Update Google Play apps

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Have you verified if your google play store is up to date, then once it's up to date, force stop, and clear cache and data?

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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Can't Update Google Play apps

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Hello @MX270, thank you for providing the steps you have completed.

Have you tried clearing the cache of your Google play store and then restarting?

You can follow this pathway below.

Settings>Applications>Google Play store>Storage>Clear cache and then restart the device.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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MX270
Asteroid

Re: Can't Update Google Play apps

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That is one thing that I have not done so far. I will try that now, thanks!

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Samsung Moderator
Samsung Moderator

Re: Can't Update Google Play apps

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Thank you for responding with that information.

You are very welcome. Definitely give that a try as it will clear any unnecessary data that could be causing your issue. 

Keep us posted on the results as we are here to help!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userLoBcsYrGo3
Cosmic Ray

Re: Can't Update Google Play apps

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I'm having the same problem. I cleared ask the cache from every app, shut down/restart my device and get the same problem. I've done this every day and nothing changed. I still cannot update my apps.

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Samsung Moderator
Samsung Moderator

Re: Can't Update Google Play apps

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@userLoBcsYrGo3, were you able to try force stopping the application, and then clearing the cache for specifically the Google play application using the above steps?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userLoBcsYrGo3
Cosmic Ray

Re: Can't Update Google Play apps

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Yes, it didn't help. Still can't update apps.

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Samsung Moderator
Samsung Moderator

Re: Can't Update Google Play apps

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When you force stop and clear the cache of the Google Play Store, you also need to do the same for Google Play Services.

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userMvANhNFAii
Astronaut

Re: Can't Update Google Play apps

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Hi,

 

I have the same issue, even if I tryied to download new app its staies in the queue.

I have tried all the steps mentioned and it didnt help.

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Samsung Moderator
Samsung Moderator

Re: Can't Update Google Play apps

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Have you verified if your google play store is up to date, then once it's up to date, force stop, and clear cache and data?

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