cancel
Showing results for 
Search instead for 
Did you mean: 
userpxvI51xjpj
Astronaut

Can’t answer incoming calls on s8 after 3-29-19 update

 
14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: Can’t answer incoming calls on s8 after 3-29-19 update

I would recommend contacting your carrier regarding this concern. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userEPzFXTmqgT
Astronaut

Re: Can’t answer incoming calls on s8 after 3-29-19 update

Not a carrier problem. It's an update problem. It took away the green answer swipe. It was hard enough to swipe before. Now its impossible. Bring the green button back please

Reply
Loading...
userRSV9TYalLB
Constellation

Re: Can’t answer incoming calls on s8 after 3-29-19 update

I'm having the same issue, did you get this issue resolved? I'd do what did you do.

Reply
Loading...
userT6qVrSuRjo
Constellation

Re: Can’t answer incoming calls on s8 after 3-29-19 update

Instead of pressing answer or decline icons, SWIPE

Reply
Loading...
userfnNWYnnZrM
Constellation

Re: Can’t answer incoming calls on s8 after 3-29-19 update

Currently going through the same thing 😔 I have the phone in my hand and it never rings, every person that calls keep getting sent straight to voicemail

Reply
Loading...
Comet

Re: Can’t answer incoming calls on s8 after 3-29-19 update

Are the calls just going to voicemail immediately without giving you a chance to answer, or is it the change in the answer/reject button functionality that's getting in the way (swiping instead of tapping)?

Dan
Galaxy S9 SM-G960U on Xfinity Mobile + Gear S2 Classic
Reply
Loading...
useryfDkoXIWRO
Astronaut

Re: Can’t answer incoming calls on s8 after 3-29-19 update

Dan, I have had this issue for a month and the Samsung person at Best Buy could not fix it.  My phone rings but to answer a call i have to unlock phone, and then swipe down from the top to see the little green phone and answer the call in the notification window.  No incoming call screen.

 

Reply
Loading...
userNUyRifUuZu
Constellation

Re: Can’t answer incoming calls on s8 after 3-29-19 update

I, also, cannot answer calls after the most recent update.  It is definitely an issue with the 'answer/decline' keys. I currently am answering calls using my volume up key, however, I want to return to using the answer decline keys.  Help! 

Reply
Loading...
useryfDkoXIWRO
Astronaut

Re: Can’t answer incoming calls on s8 after 3-29-19 update

I have had the same issue since the March 7th update.  And now added to that, my phone is turning on every 10 seconds draining the battery.  Help!!!

Reply
Loading...