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Can't copy or backup files in DualApp folder

Hi there,


My wife needs to backup data from her S8+, thing is that SmarSwitch gave error that it cannot backup folders in protected mode, to her knoledge and main she didn't protect anything.


When I try in Windows to copy files that are stored in the DualApp folder, they appear empty although they are not when browsing with "My Files" app everything is in there.


How do I unprotect the folders or allow SmartSwitch to backup everything.