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userkaZHS7ZS1i
Constellation

Cant unlock phone ..Please help

Hi

 

I have a Samsung Galaxy S8 

The phone is locked to Vodafone I recently changed contract to B.T and  I can't get the phone to allow the B.T sim card 

 

When i turn the phone on it says *Sim locked please enter PUK code*

I recieved this from B.T but the code is saying unsuccessful 

 

I phone B.T who explained to me that the sim wasn't locked and that it was the phone which was locked so i would need a NUK code 

 

I phoned Vodafone who provided me with a NUK code but again when trying this code it didn't work (and device is asking for a PUK code)

 

I took the phone to a vodafone store who has reset the phone back to factory settings tried both codes (NUK and PUK) but this hasn't worked 

 

I'm at a complete loss as what to do next 

Please Help!! 

2 REPLIES 2
Samsung_7oJNGgo
Astronaut

Did you buy the phone theough your old carrier? If you di...

Did you buy the phone theough your old carrier? If you did the phone is probably programmed to only accept sim cards from the previous carrier. I'm not sure if this can be fixed. You may try contacted your current carrier and asking them about it.

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userkaZHS7ZS1i
Constellation

Re: Did you buy the phone theough your old carrier? If you di...

Thank you for a reply

 

I purchased the phone via Vodafone who said it shouldn't be asking for a PUK code and to reset the phone as that hasn't worked they don't have any other ideas and suggest contacting Samsung 

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