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user2r0TFuMIBa
Constellation

Chat messages aren't appearing

So just last night I was texting someone and my messages were blue but when I woke up and sent a text they turned green and the "Send as chat message" option was gone, is there any reason behind this? It works for other people but not this one person 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Chat messages aren't appearing

Thank you for reaching out. Have you had an update recently?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user2r0TFuMIBa
Constellation

Re: Chat messages aren't appearing

Yes I updated this morning but nothing has changed, it was like this before the update as well

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Samsung Moderator
Samsung Moderator

Re: Chat messages aren't appearing

Do you know if the person you are experiencing these symptoms with has an Android or Apple device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Honored Contributor

Re: Chat messages aren't appearing


@user2r0TFuMIBa wrote:

So just last night I was texting someone and my messages were blue but when I woke up and sent a text they turned green and the "Send as chat message" option was gone, is there any reason behind this? It works for other people but not this one person 


I have seen few threads about user on ATT not having advanced messaging(chat messages) not working properly.  I believe ATT and Samsung will need to figure this out


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