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Constellation

Cloud Service

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Anyone know how to access Samsung cloud service? I just received an email saying they were going to delete my data if I didn't sign in. Real? Or phishing attempt?

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Supernova

Re: Cloud Service

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@user2c2oPnsBbn wrote:

Anyone know how to access Samsung cloud service? I just received an email saying they were going to delete my data if I didn't sign in. Real? Or phishing attempt?


@user2c2oPnsBbn 

 

Doesn't your phone have Samsung Cloud settings?

On my S10 and Note10 it is in settings>accounts and backup>Samsung Cloud.

 

You can also try the web version:

https://support.samsungcloud.com/#/login


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7 REPLIES 7
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Supernova

Re: Cloud Service

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@user2c2oPnsBbn wrote:

Anyone know how to access Samsung cloud service? I just received an email saying they were going to delete my data if I didn't sign in. Real? Or phishing attempt?


@user2c2oPnsBbn 

 

Doesn't your phone have Samsung Cloud settings?

On my S10 and Note10 it is in settings>accounts and backup>Samsung Cloud.

 

You can also try the web version:

https://support.samsungcloud.com/#/login


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Constellation

Re: Cloud Service

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Website worked. Thanks!

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Astronaut

Re: Cloud Service

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I believe this is a Samsung ploy designed to market to you more.    I just logged into my Samsung account to investigate.  I don't have access to Samsung Cloud (perhaps my phone is too old, or I never signed up).   Immediately upon signing in I started getting emails welcoming me to Samsung rewards, which I have no interest in.    I suppose if you do use Samsung Cloud, you might check to see if you actually have items backed up there to be safe. 

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Constellation

Re: Cloud Service

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I also don't have access to the Samsung Cloud, but am also getting emails that my data will be deleted if I don't use it.  So if I don't have access to Samsung Cloud, is there any data to delete?   I have a Galaxy S6, so it's pretty old.  

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Samsung Moderator
Samsung Moderator

Re: Cloud Service

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@user22cUUVkcbk We recommend that you call in and talk to our Samsung Accounts department. 855-795-8509  

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Astronaut

Re: Cloud Service

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I have the same problem accessing my Samsung Cloud before it is deleted. But the number provided is for a Realtor.

 

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Highlighted

Re: Cloud Service

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Go to settings, accounts and backup,  Samsung cloud back up your phone and sync data,  the it will take you to a option to view icon on homescreen 

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