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user4pjNWrGZpq
Asteroid

Contact name not showing when called

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Hello, After the new softward update whwn i receive calls my contact name does not display. I have gone to settings and made sure the contact app has all the permission enable.
1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Contact name not showing when called

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Have you tried enabling the Calling Protection feature?

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16 REPLIES 16
Samsung Moderator
Samsung Moderator

Re: Contact name not showing when called

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Have you tried enabling the Calling Protection feature?

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userPLDECEZPM8
Asteroid

Re: Contact name not showing when called

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That is it. Just figured it out. Go to Settings; Apps; Call Protect App and disable or force stop it.

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usermuZELJR75I
Asteroid

Re: Contact name not showing when called

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You are awesome . Thank you!. I did that and I've tried calling my phone from another number and I saw the caller id. I wish I saw this solution before I did a factory reset yesterday. But thank you.

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usernc0kgCrrd6
Astronaut

Re: Contact name not showing when called

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Had the same problem and your solution helped greatly. thank you for posting it and not abandoning the post like most do when they resolve it. 

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user0Hf9AcZBv4
Constellation

Re: Contact name not showing when called

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Mine was doing the same thing. Disable or uninstall call protection app.

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usersyjKCEHq5w
Constellation

Re: Contact name not showing when called

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Thanks that worked.  Been trying to figure it out for a week now. 

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userpKk3KU7onU
Constellation

Re: Contact name not showing when called

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Thanks that worked 4 me 

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userIWp3KSEFN8
Constellation

Re: Contact name not showing when called

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Thank you so much for posting the solution. I called costumer service and they wanted to do a reset or have me go to an At&t store so that they can see what was going on with my phone. So glad I decided to look here 1st. Thanx once again for the solution 

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user3vmMIqifwf
Constellation

Re: Contact name not showing when called

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Hi. That worked for my S8. My buddy has a Galaxy 9, and says he does not have same options? I keep searching for Galaxy 9 and all I see is these answers for the S8. 

 

Or is he missing something??

Fix applies Galaxy 9, too?

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