cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
drrwhistle3
Constellation

Contacts not showing on Phone

JUMP TO SOLUTION

This just started today.  When I am receiving a phone call and I have a contact in my contacts, I only see the area code and phone number when the phone is ringing.  The contact name does not appear, yet afterwards, it does show the proper contact name int the "recent" tab of phone.  An example, my son called and the caller id showed the phone number, his phone number, he was calling from but not his name.

I have an S8 acitve.

Under apps in setting there are 2 apps called phone.  Both are version 1.0.0 but one is 426kb and the other is 102kb.

Contacts is version 3.8.25.28

Android version is 8.0.0

Samsung experience is 9.0

Kernal is 4.4.78-13220380

Thanks for any help you can offer.

1 SOLUTION

Accepted Solutions
usertUcNbqMKWW
Asteroid

Re: Contacts not showing on Phone

JUMP TO SOLUTION

I Disabled Call Protect and the names Returned

Reply
Loading...
42 REPLIES 42
userqzcn4TDLdB
Asteroid

Re: Contacts not showing on Phone

JUMP TO SOLUTION
I am having the exact same issue. It also started today. I have three different apps that say "Phone." The largest (2.35MB) is version 3.0.30.11. The 2nd largest (676kB ) is version 1.0.0, and the third app (102kB) is version 1.0.0. Android Version 8.0.0 Contacts Version 3.8.25.28 Contacts Storage Version 2.0.40 Samsung Experience Home Version 9.0.12.2 Samsung Experience Service Version 10.1.00.14 Unfortunately, I messed up and deleted all my contacts this morning already, so manually putting them back in has been a fun experience that did not resolve the issue.
Reply
Loading...
usertUcNbqMKWW
Asteroid

Re: Contacts not showing on Phone

JUMP TO SOLUTION

This also started today with me I have an S8+

Reply
Loading...
usernl8xUPeVoe
Constellation

Re: Contacts not showing on Phone

JUMP TO SOLUTION
Same here but I have 3 apps titled Phone. I have been trying to come up with a solution for a couple of hours. Beyond frustrated!
Reply
Loading...
user0UeNK6N27I
Constellation

Re: Contacts not showing on Phone

JUMP TO SOLUTION
Same problem started this morning. Have Samsung s8 plus.
Reply
Loading...
Urubu715
Constellation

Re: Contacts not showing on Phone

JUMP TO SOLUTION

My phone started doing the same thing in the last 24 hours. 

Reply
Loading...
Urubu715
Constellation

Re: Contacts not showing on Phone

JUMP TO SOLUTION

Disabling Call Protect under Settings -> Apps worked for me. Thanks! 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Contacts not showing on Phone

JUMP TO SOLUTION

Have you tried clearing the cache for the phone app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Samsung_OB99ldI
Constellation

Re: Contacts not showing on Phone

JUMP TO SOLUTION

I have cleared cache and data from all 3 phone apps showing up in app list.

Reply
Loading...
userqzcn4TDLdB
Asteroid

Re: Contacts not showing on Phone

JUMP TO SOLUTION
Cache has been cleared from all three phone apps and the contacts app.
Reply
Loading...