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userIJ3hDF7ilw
Constellation

Dead After Update

New Years Eve there was an update. I scheduled it for 2 am (like always) and put it on the charger, like always. I woke up around 4 am to a black screen blinking blue light. I tried to reboot (vol up, power) nothing. Decided to leave it until morning. Woke to black screen, no lights.  No button combos work. Different  charging cables don't work. Tried removing the SIM. It's been off the charger for 5 days SURELY the battery is dead by now?  Still no luck with all three suggested approaches. 

Really irritated that it was an update that did this!  Help???

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Dead After Update

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted

Re: Dead After Update

I'm sorry about this issue., did you try volume down and power for 10 or so seconds.  

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userGEFpPSyAQw
Astronaut

Re: Dead After Update

well i had this before so maybe i can help but first what phone do u got 

 

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