cancel
Showing results for 
Search instead for 
Did you mean: 
userOobeMSxQHT
Constellation

Fast charge no longer working after update

The ineptitude of the Samsung geniuses, with their "update," makes this appear more like an iPhone, which I didn't buy.

 

Fast charging, be it cable or wireless, while checked, does NOT work. I spent two hours with a Samsung tech and an hour with AT&T.

 

The irony is, 24 hours before the update, I was about to buy a Galaxy Watch. I have since changed my mind and will be purchasing another brand, one who prefers to keep their brand in the hands of people because the changes are correct and for the right reasons. 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Fast charge no longer working after update

 

@userOobeMSxQHT What troubleshooting steps have you tried in regards to this issue?

Reply
Loading...
Highlighted
userLrpdAXmXq0
Asteroid

Re: Fast charge no longer working after update

Mine is doing it too, started right after the most recent security update.  I've tried Samsung fast chargers, aftermarket Quick Charge 3.0 chargers that I know worked previously, and different cables to rule out bad cables... It's the same slow charging message no matter what.

 

It says fast charging when I first plug up the phone, and sometimes it'll stay that way but 9 times out of 10 it goes to slow charging after a few seconds.

 

I'm traveling right now so this is happening at a bad time. When I get home I'll see if it is acting up on wireless charging... I use wireless charging 99% of the time at home. 

Reply
Loading...
user2lSTFNbost
Constellation

Re: Fast charge no longer working after update

Hi,

 

Even I have faced a similar issue. I have also openned a support case earlier and these guys have stopped responding on this. Try the steps written here, which i have followed, see if any of those work for you.
https://us.community.samsung.com/t5/Galaxy-S8/I-have-updated-my-s8-and-now-it-wont-charge/m-p/747246...

Reply
Loading...
usergznCCDrbOL
Astronaut

Re: Fast charge no longer working after update

I face the same problem. @SamsungQue  There is any status to this issue?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Fast charge no longer working after update

@usergznCCDrbOL Thank you for reaching out! Have you verified the information here? https://www.samsung.com/us/support/answer/ANS00062589/

Reply
Loading...