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Asteroid

Find My Mobile stopped working on my S8

From my PC Edge Browser, Samsung Find My Mobile website returns a "Network status: Offline" for my Galaxie S8.  It was working fine a few months ago.  It fails the same way signing in to the account from the S8's Settings-> Password and Security-> Devices-> Find My Mobile" option.  I am able to sign in with no problem and get the 2-factor authentication code  from the messenger app on the "offline" S8.  Can't find any settings changes--all are correct.  The only thing I've come across is that Location Services is only showing Google location services--no Samsung.

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Samsung Moderator
Samsung Moderator

Re: Find My Mobile stopped working on my S8

Give this a try: go to settings > Biometrics and security > Find My Mobile, do you have remote controls, Google Location services , and remote unlock turned on?


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Asteroid

Re: Find My Mobile stopped working on my S8

Yes, both are turned on

 

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Samsung Moderator
Samsung Moderator

Re: Find My Mobile stopped working on my S8

Does you have the GPS location turned on in the settings of your device?


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Asteroid

Re: Find My Mobile stopped working on my S8

Yes, GPS is on... Google's Find My Device app works fine..Samsung's does not.

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Samsung Moderator
Samsung Moderator

Re: Find My Mobile stopped working on my S8

Thank you for that information. Can you please send me a picture of the screen when you are trying to track you device in Samsung's Find My Mobile in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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