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Samsung_cCcEJL4
Astronaut

Fingerprint sensor not working

Today I tried to unlock the phone with the fingerprint sensor and it would not unlock. I did it repeatedly with no luck. I tried with the other finger (also setup to unlock) but with no luck. Took it out of the case and tried again, no luck. Only worked after free rebooting the phone. This is the first time it happen. Is there a bug that needs fixing or is this hardware related issue. Phone never been wet ever.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Fingerprint sensor not working

Do you experience these symptoms if you test your device in safe mode?

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Samsung_cCcEJL4
Astronaut

No since it only happened once and rebooting phone seemed...

No since it only happened once and rebooting phone seemed to have fixed the issue.

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Samsung Moderator
Samsung Moderator

Re: No since it only happened once and rebooting phone seemed...

Thank you for lettings us know that your concerns have been resolved. Keep us posted if the symptoms return. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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