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Samsung Moderator
Samsung Moderator

Re: Flashlight and camera not working

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@DRXFAM I see that you stated that you have disabled all camera permissions. Did you disable the app permissions for the camera app as well?  If you have permission for the camera app turned off it will not allow the camera app to work properly until the permission is granted for the app. 

 

Also, something that will keep the flashlight from working would be if the phone battery is to low to use it. Make sure your phone has a good charge as well. 

 

Could you please provide a screenshot of your phone with the notification bar pulled down and turning on the flashlight? I ask this so I can see any error messages that pop up to help isolate your symptom causes.

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Constellation

Re: Flashlight and camera not working

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I disabled camera permissions for all apps that I downloaded. The phone, contact, Samsung apps... all said that disabling may cause problems, so I left those permissions in place. I have been fighting this all day, so the battery is now drained, but my alerts read:

Flashlight - "Can't turn on flashlight because the light is being used by another app."

Camera - "You cannot use more than one application that uses Camera at the same time. Camera will close."

I cleared the cache in safe mode. 

The camera and flashlight do not work in safe mode either.

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Samsung Moderator
Samsung Moderator

Re: Flashlight and camera not working

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If this still persists after wiping the cache partition from the recovery menu and if the device is running in safe mode then service would most likely be required. I would like to get your device in the hands of a tech so they can diagnose the symptom. If you could please provide me with your model code and IMEI number for your device in a private message so I can further assist you. https://bit.ly/2SUXRar

 

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Product Expert

Re: Flashlight and camera not working

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Have you had this device serviced at a 3rd party repair center? Did you replace one or both of your cameras with non-OEM parts?

 

Like @userzdPl4dHzeo suggested, turn it off for 10-30minutes and try again.

 

If this doesn't fix your issue, one or both of your cameras have gone bad. Bring it to a Samsung Experience store or a UBREAKIFIX authorized repair center for diagnostic and repair.

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: Flashlight and camera not working

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Hello!

 

I would recommend wiping the cache partition on the phone. You can do so by following these steps.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Let me know if this helped!

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Constellation

Re: Flashlight and camera not working

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I wiped the cache partitioning clean by following the above steps. no luck.

 

 

It hasn't mattered whether fully charged, or drained, safe mode, or regular. Do I hit the factory re-set?

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Constellation

Re: Flashlight and camera not working

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I am having the same issue with flashlight and camera. I have tried all of the same steps: clearing camera cache, disabling all camera permissions from other apps, restarting in safe mode, clearing device cache, and leaving the phone off for 10 mins. No luck so far.

 

Was there any further progress after this moderator chatted with you privately?

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Samsung Moderator
Samsung Moderator

Re: Flashlight and camera not working

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Hey there!

Thank you for reaching out and providing the troubleshooting steps that you have already tried, have you also ensured that the device is fully updated? 
 

If the symptoms persist, I would be happy to look into your concerns if you will just send me a private message with the below information here at this link: http://bit.ly/2GH8URL
 

Model code:
IMEI Number:
 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Flashlight and camera not working

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Thanks @SamsungZell. I PM'd you.

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Constellation

Re: Flashlight and camera not working

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Hi,

Did you find any solution ? I've the same problem.

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