cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Flashlight and camera not working

JUMP TO SOLUTION

The Flashlight and camera have both stopped working on my s8. The flashlight, when I try to turn it on, flashes a message that says " can't turn on flashlight because the light is being used by another app". The camera flashes a message that says, "you cannot use more than one application that uses camera at the same time. Camera will close."

I tried putting my phone in safe mode, which turns off apps, to find out if it was an app using it in the background, and neither of them worked in safe mode either. What can I do or what is wrong? 

1 SOLUTION

Accepted Solutions
Highlighted
Product Expert

Re: Flashlight and camera not working

JUMP TO SOLUTION

Have you had this device serviced at a 3rd party repair center? Did you replace one or both of your cameras with non-OEM parts?

 

Like @userzdPl4dHzeo suggested, turn it off for 10-30minutes and try again.

 

If this doesn't fix your issue, one or both of your cameras have gone bad. Bring it to a Samsung Experience store or a UBREAKIFIX authorized repair center for diagnostic and repair.

View solution in original post

Reply
Loading...
27 REPLIES 27
Highlighted
Samsung Moderator
Samsung Moderator

Re: Flashlight and camera not working

JUMP TO SOLUTION

@userx3II3zFE42 Have you made sure that your phone is up to date on its software?

Reply
Loading...
Highlighted
Astronaut

Re: Flashlight and camera not working

JUMP TO SOLUTION

@SamsungQue 

I have exactly the same issue. The phone is up to date:

 

Galaxy S8+

Actual version: G955USQS7DSK2/G955UOYN7DKS2/G955USQS7DSK2

Security Patch Level: November 1, 2019

Tried resetting in safe mode, clearing cache on camera app, and lastly factory reset. The issue persists.

 

Please help me.

 

 

Reply
Loading...
Highlighted
Astronaut

Re: Flashlight and camera not working

JUMP TO SOLUTION

I have exactly the same issue. The phone is up to date:

 

Galaxy S8+

Actual version: G955USQS7DSK2/G955UOYN7DKS2/G955USQS7DSK2

Security Patch Level: November 1, 2019

Tried resetting in safe mode, clearing cache on camera app, and lastly factory reset. The issue persists.

 

Please help me.

 

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Flashlight and camera not working

JUMP TO SOLUTION

Do you experience these symptoms if you test your device in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Flashlight and camera not working

JUMP TO SOLUTION

When in safe mode neither my camera nor my flashlight worked. I disabled the camera permissions for all apps that I installed (FB/Insta...) and the problem persists. 

Reply
Loading...
Highlighted
Constellation

Re: Flashlight and camera not working

JUMP TO SOLUTION

Same problem with my device. S8 they must recall it.

Reply
Loading...
Highlighted
Astronaut

Re: Flashlight and camera not working

JUMP TO SOLUTION

Have you downloaded any 3rd party app that take permissions of the camera?

Reply
Loading...
Highlighted
Constellation

Re: Flashlight and camera not working

JUMP TO SOLUTION

I turned my phone ( Galaxy S8 Active) off for 10 minutes and let it sit. That seems to have fixed the issue for now. You might give that a try.

Reply
Loading...
Highlighted
Constellation

Re: Flashlight and camera not working

JUMP TO SOLUTION

No luck.

Reply
Loading...