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userfrKG0L7Q6b
Astronaut

GALAXY S8 LED wallet case not working

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I got the LED Wallet case for my Galaxy s8+ about 5 months ago and when i did a system update on my phone, the LED notification screen on the phone case stopped working.

 

Has this happened to anyone else? Should I just buy a new case?

1 SOLUTION

Accepted Solutions
Red Giant

Re: GALAXY S8 LED wallet case not working

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@userfrKG0L7Q6b and @user0nNYtr8vc4

 

I would try and reach out to our Accessories support line for support, to see if there is anything that could be done. They can be reached at 1-855-SAM-USA1 (726-8721).

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149 REPLIES 149
Red Giant

Re: GALAXY S8 LED wallet case not working

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Good afternoon @userfrKG0L7Q6b

 

Is there an app related to this case, and if so, have you made sure that it is updated? If not, have you tried placing your phone in safe mode to see if there is an app conflict?

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user08L5ltDD9W
Astronaut

Re: GALAXY S8 LED wallet case not working

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Hello there !i have tue same problem and it is driving me crazy.. none know or can help... 

My let cover have stopped working.. the five still lock and open my phone but not let displayed.

 How can I check if apps are updated ? Amhow can I use the safe mode?

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userhmkA3iZ0VZ
Astronaut

Re: GALAXY S8 LED wallet case not working

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Exact same issue for me. UK. still less than a year (just)

 

Safe mode didn't make a diffirence for me. if anyone wants to try it:

 

Turn the device off. Press and hold the Power key past the model name screen. When “SAMSUNG” appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.  keep volume down pressed untili boot is complete.

 

Anyone got any ideas?  seems like a common issue

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userMT4asgv7DL
Constellation

Re: GALAXY S8 LED wallet case not working

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I'm thinking about rolling back to a previous version, if I get time to try it this weekend, I will post results. 

I too am a UK user and I was initially contacted by the team because I am in the UK they couldn't help me.

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userg256Kw1S8H
Constellation

Re: GALAXY S8 LED wallet case not working

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I want to toss my hat into the ring as I am too impacted. The only thing I have not tried is a factory reset.

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userXQLMVbVDL6
Astronaut

Re: GALAXY S8 LED wallet case not working

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Have the same problem. Led stoped working after last update. Cant find a way to fix it.

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johnboy1958
Constellation

Re: GALAXY S8 LED wallet case not working

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Ridiculous Smiley Sad we pay same price as anyone else, it shouldn't matter which country you are in Smiley Sad FIX THIS SAMSUNG.....
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userXqtDPFgKy8
Constellation

Re: GALAXY S8 LED wallet case not working

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I agree, fix it Samsung!

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userx265P2ra4Z
Constellation

Re: GALAXY S8 LED wallet case not working

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assuming no joy with the roll back?

 

I have just noticed something - if I put my phone in the case upside down it turns the phone off!!!

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