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usere0cOPPPPio
Constellation

Re: GIF Speeds Play Too Fast

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I have the same problem.  

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userRdyVf8bKh2
Astronaut

Re: GIF Speeds Play Too Fast

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I have the problem as well.  Apparently no one has been smart enough at Samsung to fix it considering its been going on for a long time.  Should of stuck with my other phone. 

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Re: GIF Speeds Play Too Fast

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Do the GIFs play too fast on any media you share it to, or is only specific ones? 

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VicD
Asteroid

Re: GIF Speeds Play Too Fast

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It only happens though the samsung messanger app. When it is shared on FB or through Whatsapp it plays just fine. 

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Samsung Moderator
Samsung Moderator

Re: GIF Speeds Play Too Fast

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Have you updated the messenger app recently?

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Nebula

Re: GIF Speeds Play Too Fast

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Try updating your messenger app.  If the app is updated, please try the steps below.

  • Settings
  • Apps
  • 3 Vertical Dots at the top right corner
  • Show System Apps
  • Fingerprint
  • Force Stop
  • Clear Cache
  • Clear Data
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VicD
Asteroid

Re: GIF Speeds Play Too Fast

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Still nothing. App is up to date. cleared cache cleared date. GIFs still play fast. Whats odd is I sent a couple of them and some play reg speed but most played fast. Tried letting it play before I pressed send, sending it as soon as it let me, sent it to Iphone users and sent it to Galaxy users, all have the same issue. 

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Re: GIF Speeds Play Too Fast

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We'd like to look further into this for you. Could you provide your model number, baseband version, and carrier? 

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VicD
Asteroid

Re: GIF Speeds Play Too Fast

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SM-G950U, G950USQS5CRH1, SPRINT

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Re: GIF Speeds Play Too Fast

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@VicD Thank you for that information. Could you verify if you have Advanced Messaging enabled or not? 

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