The GPS on several Samsung phones have been an issue. Have use the galaxy note one, note 4, J series and the activate. All of them have had the malfunctioning Gps. It has you going the wrong way, the map starts swirling around in circles trying to find itself and the GPS searching signal on each of those phones.
I’ve seen on YouTube there is a Gps connector issue somewhere on the phones. So this is nothing new. It’s not Google maps nor any of the other map apps. I also have an iPhone and can verify that all the map apps Work great! I have not tried Motorola or an HTC to see if it’s an android issue or a manufacture issue. Again, it’s not the map, it’s the phone.
Did you try the troubleshooting steps provided by SamsungCole?
Hi I've just last couple of days since Tom Tom updated now getting serious GPS issues, as described in a lot of these blogs it's gone from working brilliant to not at all.
I've tried all resets, cache cleaning ect turned power saving off , switched other things on and off again as help pages suggest to no avail, My work Samsung phone has the same Tom Tom GO app on it but not updated is working just fine, but is a pain to use for navigation as its used to scan my jobs to each drop I make and is in and the van frequently.
Since.TomTom GO September 10th 18 update applied to my S8+ TomTom GO is now non functioning, GPS is totally useless .
So appears to an app thing not Samsung phone thing.
Time to buy yet another New Sat Nav again am a courier so need my maps to work correctly .. thought having Tom Tom GO on my phone would eliviate the need to purchase one at considerable expense right now.
I have S8+ and after September 2018 update, the GPS can't detect any satellite.
I normally use Google maps or Waze, and after that update on device the apps never locked on GPS signal again.
After that I have installed "GPS Test" app, and no satellite appears on the horizon. Until that update the GPS worked without problems.
Does Samsung detected this behaviour on the same device after September update?
Can you correct this problem URGENTLY?
I'm ashamed of saying that I have a top of market phone, that does not have a working GPS.
I have the same issue. After the update the gps is very unstable / unusable. It drops often to 0 sattelites and takes ages to get a fix with a couple of sattelites. I cannot use my gps and navigation because of this problem. I did a factory reset and deleted cache but nothing works.