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Constellation

Galaxy S8 Active phone with battery swelling problem

My Samsung Galaxy S8 Active back panel is expanding out and coming loose from the back of the phone. AT&T tells me that this is a battery swell problem with Samsung Galaxy phones, it is unsafe due to possible fire or explosion hazards. My phone is in pristine condition except for the condition stated. I still owe on this phone! I use this phone daily for work and cannot be without a phone. I thought Samsung fixed the problem with their batteries overheating, obviously not.😭

Can you help me? 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Galaxy S8 Active phone with battery swelling problem

Hey there!
 

I would be happy to look into your concerns.
 

Can you send me a private message with the below information here at this link:  http://bit.ly/2GH8URL

Model code:
(15) Digit IMEI Number:


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