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Samsung_hWga3gj
Astronaut

I'm have the same wifi problem s8 only since the update i...

I'm have the same wifi problem s8 only since the update it is so frustrating I don't know what to do

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Samsung_hWga3gj
Astronaut

I just called support and they said go into settings and...

I just called support and they said go into settings and click on general management then click on reset networks, I did and it helped but still not like it was before update, I hope it helps ya

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userZp8QBh3ePd
Constellation

Re: Galaxy S8 Update Wifi Issues

I cannot even turn wifi on since the new update. Spent an hour on live chat with samsung yesterday, had to master reset my S8 and still no wifi!!

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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 Update Wifi Issues

Please send a private message with your full model code and IMEI number. http://bit.ly/2XERsky

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userIHwbvmNEvF
Constellation

Re: Galaxy S8 Update Wifi Issues

I have been connecting to the same wifi for ages and now i cant. it keeps telling me "Failed to obtain IP address" i have done all the troubleshooting i know. it started after a particular update. i am really tired. its frustrating. 

 

Kindly assist!!

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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 Update Wifi Issues

@userIHwbvmNEvF With the error you are receiving, have you tried restarting your router?

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OptimusGREEN
Astronaut

Re: Galaxy S8 Update Wifi Issues

I too am having this issue.

 

My WiFi at home just keeps disconnecting and returning to a 4g connection then reconnecting and so on, every few minutes. No other device at home is doing this.

 

When it disconnected and returns to 4g there is a message under the SSID saying no internet available. This only started since the June update and needs fixed asap.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 Update Wifi Issues

Hello, have you attempted to clear your network settings?

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