I have the Orchid S8+ currently on backorder, from an order placed on Weds (6.21.17). The Arctic S8+ was shipped the following day, yet despite the two-day air claim, it still has not arrived (making it 5 days as of today).
Samsung is doing a piss poor job at maintaining and handling these orders. There is absolutely zero reason for a phone that was released two months ago, has undergone several BOGO promotions, and has had many price drops to be listed as "BACKORDERED" for this long.
And yet, Samsung has already charged the full amount without any indication of when the backordered item will be processed.
Samsung CSR's are another extreme disappointment -- I've gotten answers ranging from "tomorrow" to "2-3 weeks" for inventory replenishment. It seems that CSRs have absolutely no idea what they are talking about and honestly are no help. There is ZERO reason for anyone to be waiting in excess of 20-30 minutes to reach a represenative. Either clean up your act or get out of the business.
It's a shame that I can put an order for a $10 item on Amazon and have it arrive within two-days, yet paying $1800 for two phones can't even guarantee me one phone in two days. Really, it's a shame.
