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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Has anyone heard on a solution from samsung on this?

 

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Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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Exact same thing happening with my s8.

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Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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Same issue for me. Sensor will be working fine,  then suddenly will stop working when trying to wake screen. After unlocking phone with pin, sensor will still not work until rebooting device. 

 

I'm on Verizon and have the gesture and Samsung pay features turned on. The issue happens about once every other day. 

 

 

 

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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I have exactly the same problem. I hope Samsung solves it as soon as possible and this phone doesn't end like being a disaster like samsung note. I switched from Apple to Samsung and I get a non-working fingerprint sensor. Smiley Happy

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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I have had the same issue. S8+ and sometimes even after restart (after putting in psw first time) This is ridiculous... Yes I am putting finger in right place... Pls fix ASAP.. Very annoying.. Don't want to use retina as it probably drains more battery.. 

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Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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Exact same issues here on my s8+. My s7 edge never had this problem 

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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Same issue here, if I reboot the phone it starts working but it's starting to be a pain. If they released an update to fix it, that would be fantastic 

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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Same here, started a few days after the latest T-Mobile update, already happened 3 times today

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Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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I'm not sure what causes this. But disabling finger print gestures fixed the issue. 4 days since disabling and all looks good.

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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I just enabled the finger print gestures and a day or two later this occurred. Thanks for the reminder. Disabled for now.
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