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userPErXCHUn49
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I also noticed that it's having a harder time picking up new prints then when I first bought the phone..

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apexdestroyer13
Cosmic Ray

Re: Galaxy S8 fingerprint scanner not sensing finger

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I have the same problem on my S8 and my wife's S8.

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useraoZBN2YMCf
Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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Can we get a "hey how's it going" or a "Hi my name is Jim, how can I help you", or basically anything what-so-ever please from someone at Samsung who monitors these community threads? It's been many, many days.
@somebodyWhoWorksForSamsung

 

Edit:  @SamsungMarcos

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userHpMlsDoouf
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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My sensor does this only when the phone is charging

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edstarj
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Same thing is happening on my S8+, guess it's never getting fixed? it's a really riddiculouw thing to deal with on a newly thousand dollar phone. Seriously samsung, if you're gonna put the fingerprint reader in the worst place in history, at least make it work...

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useraoZBN2YMCf
Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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Personally I love where the fingerprint reader is. I find it extremely easy to get my finger from either hand in that spot while I'm just holding my phone naturally. However I think it's abysmal that no one from Samsung has commented on this thread yet.

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user60Qv8TweqH
Cosmic Ray

Re: Galaxy S8 fingerprint scanner not sensing finger

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Just wanted to say I have the same issue. Turning gestures off then back on or registering a new fingerprint seem to reset the issue for a while. Resets also work. Really annoying. 

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userR7njkAKPRQ
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Please vote for Samsung in this matter!

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userQvsVssHEoc
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Mine won't work if my hands are sweating (even just a little), wet, or roughed up. I realized what was happening after 2 camping trips and digging a garden this summer. Those were the times I struggled most, but also when hiking (damp hands when at a stream, etc). I'm afraid to lock myself out of Samsung Pay and other apps... so I need to stop working with my hands in order to use it ... ?

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userQSq2bb00a6
Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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My phone does this too.  I noticed that when this starts happening, my phone will do a double vibrate when I press the lock/unlock side button to lock my phone.  It's done this the last two times the fingerprint sensor stopped working.  Once I rebooted, the double vibrate didn't happen anymore when I locked my phone and the sensor started working.

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