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Supernova

Re: Galaxy S8 fingerprint scanner not sensing finger

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Hey, I hope you are doing well. I just wanted to reach out and see if there was anything else I could help with at this time.

 

If you need any further assistance, feel free to get in touch with our community. They are always happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Shaseimaster
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Hey just throwing my information out there too.

 

SM-G955U

 

G955USQS2BQL1

 

Verizon

 

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Supernova

Re: Galaxy S8 fingerprint scanner not sensing finger

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Thanks for providing that information. Have you attempted to try @MJL's answer?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Nightwing1214
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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my finger print scanner just stopped working yesterday, I've reset my phone already and have re added my print. it acts as if its not even being touched when on AOD and tells me im not covering the sensor when i am and was working perfectly before. please help

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MJL
Halo

Re: Galaxy S8 fingerprint scanner not sensing finger

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Restart the phone in safe mode :

Go to fingerprint and delete your old fingerprints:

Restart in safe mode again and re-enter fingerprint or fingerprints:

Restart again but in regular mode

Everything should work.

View solution in original post

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Nightwing1214
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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how do i restart in safe mode?
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MJL
Halo

Re: Galaxy S8 fingerprint scanner not sensing finger

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It's pretty easy..

Hit the start button and when the Samsung logo appears hold down the volumn DOWN key til it starts.

It will show on the screen if it is in safe mode.

 

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Nightwing1214
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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thats seems to have helped, thanks a lot
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MJL
Halo

Re: Galaxy S8 fingerprint scanner not sensing finger

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I had been using a animated home screen and that seemed to cause a problem. After disabling the animation in the app I didn't have the problem anymore. 

It was the stock dark screen home screen. 

Happy to hear you got it working..

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userMzcxtJAoYL
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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thank you i managed to get it started in safe mode, thanks to you. cheers kev borg
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