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Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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Thank you so much!  This definately helped with my issue.  It was driving me crazy! I did exactly what you suggested, and the problem went away, I added the same fingerprint twice and that took care of it.  

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Halo

Re: Galaxy S8 fingerprint scanner not sensing finger

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Happy to see you have fingerprints working again.

If the problem starts up again , go back to original theme. I found that some themes I tried for some reason interfere with scanner.

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Pilot

Galaxy S8 fingerprint scanner not sensing finger

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I'm having the same issue and I just got my s8 about a month ago
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Honored Contributor

Re: Galaxy S8 fingerprint scanner not sensing finger

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@wh1sp3r
Be sure to try some of the solutions found in this thread. Hopefully one works for you too! ^_^


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Nothing has work from the suggestions. My sensor just says cover the hole sensor. Which i do. I even tried adding my finger print again wont even work to add. HELP 

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Constellation

Galaxy S8 fingerprint scanner not sensing finger

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Dude! Same thing why the hell aren't they fixing this. They better fix in next update.
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Astronaut

Galaxy S8 fingerprint scanner not sensing finger

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same here Smiley Sad
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Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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Hey guys,

 

I had the same issue and find a way to fix the sensor. 

1st boot in safe mode and check if the sensor works. If it does then the issue is most likely related to an application that is causing problems.

In my case the application was samsung pay. I activated the fingerprint authentication in pay and after some upgrades it started messing up with the phone.

I removed the fingermrint authetication from samsung pay (even completly removed it) and now the phone fingerprint is working like a charm.

Good to all who have the issue. 

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Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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I have the similar issue with my brand new Pixel 2 XL. where the fingerprint works for sometimes after register. But after an hour it stops working. It's not able to recognize my finger. And I need to add the fingerprint again for it works. And having the same problem after sometimes.

But one of my friends suggests me this solution to get rid of this annoying issue. And It's worked for me!

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Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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I''ve been experiencing the exact same issue as most people are explaining on this thread. I had a minor emergency tonight while driving and I couldn't unlock my phone after pressing my fingers dozens of time.. and trust me, I've rebooted not long ago which does nothing.. I made sure that gestures were disabled and everything else this forum suggested.. The only thing that worked once, for a half day was going into that private mode via phone pad (*#0#*) but again - by the end of the day the problem slowly crept back into the phone and the next day it was back to the same old piece of **bleep**!

 

I'm fairly sure that a recent update is causing this problem or maybe an app that I added a while back and I'm pretty certain a factory reset will probably fix it, but what kind of solution is that? I have to wipe my system clean? This is unreasonable and unacceptable for such an expensive high end electronic device with obviously no attention from Samsung on this since the issue was first reported. 

 

And just as an FYI to Samsung - I do not use the fingerprint scanner for anything but unlocking my phone.. I've never configured or tried to use it for websites or app authentication - I just want to be able to unlock my **bleep** phone while i'm driving so I can use voice controls for texts and phonecalls. 

 

What a POS this brand is becoming.. batteries that explode, fingerprint that doesn't work, no explanation or support on this 1 item with over 35 pages of replies.. c'mon Samsung!

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