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TOGgledShot
Cosmic Ray

Re: Galaxy S8 fingerprint scanner not sensing finger

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Gonna turn this into it's own thread. See if we can get better traction.
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userCHmrFkSbwg
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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when ever i register my finger after some time i scan my finger it shows no match.. what kind of  issue is this hardware or software ? please help..

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usero9zKgpvkfA
Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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In my case it can't register my finger for the very first time. 

 

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userlku5ZBs0XN
Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

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I'm having fingerprint issues as well as of 12/28/18.  Device will not recognize.  I deleted prints and now it will not read prints to input new prints.  

 

Definitely not a solved issue.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 fingerprint scanner not sensing finger

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@userlku5ZBs0XN have you tried to input the fingerprints back in safe mode?

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user8P2DWaWwHf
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I have been having this issue since a couple of weeks after getting my phone, brand new.  It scans and works for a week or so, then stops.  Then it sees nothing when I try to setup my print again.  I'm now a few months out with this phone and still.  Scanner simply does not see my phone to register my print.  Total failure.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 fingerprint scanner not sensing finger

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Does the device allow you to power it on in safe mode? Does it still occur in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useraqErzLyo85
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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My fingerprint sensor is not working either. It says Make Sure Finger Covers Entire Sensor no matter which finger I use or orientation. I originally had no issue with the sensor, but for the last several months, I've had problems. I've removed all fingerprints and reloaded them, then they quit working again, so I removed them again. Now I cannot get it to scan any of my fingerprints. I've wiped the cache, tried safe mode, restarted my phone several times, etc. Nothing seems to work. My model number is SM-G950U, carrier is ATT.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 fingerprint scanner not sensing finger

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Does the fingerprint scanner work if the device is in safe mode?

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userV4rPTo1QRI
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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2019, this issue still exists. Congratulations Samsung.

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