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userZOmqOSQ3wt
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Just a head's up to everyone that is having this issue. I've spoken with Samsung Technical Support and the best thing all of us can do is call 1-800-Samsung and explain this issue to them as well. Otherwise, there will never be a "patch" or "fix" in the pipeline. What's frustrating for me was that I sent my phone to their Repair Center for a week already and the issue was not resolved. This leads me to the same conclusion many of you have come to that this is Software related and not a hardware issue. That being said, the gentleman on the phone stated that he has not received ANY calls regarding the fingerprint scanner not working and that we cannot expect a fix to come from Samsung until they do. 

 

So, I beg all of you to start calling Samsung directly about this problem.

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user5rVFDPzho5
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I called too and they asked me to send the phone as well. I don't have high hopes that they'll fix it but I still have my good old S6, so I'll use that for a few days. The lady I spoke with also said she had never heard about this happening to anybody else, so start calling people, they can't solve the issue if they don't know about it. I will send my phone to them and will post an update once I get it back

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usermaCJHGAH2T
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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I'll call tomorrow!

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userUUrDQKh1H4
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Yep same problem here!!! When you get such an expensive phone it should work properly in all aspects!!! Can't say I'm impressed. Will go back to iPhone I think.


@usertBdP4m7XmF wrote:

Having the exaxt same issue here as well.

Talk to support and they said should be software issue. For now reboot and will be fixed in the next update.


 

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usergmFaevxFQW
Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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This describes my experience perfectly.

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user9o5RF2YdEO
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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Same here man....

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userP1R6d1bMeb
Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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Hate to be pessimestic, but dont hold ur breathe guys... they haven't even acknowledged the issue

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MJL
Halo

Re: Galaxy S8 fingerprint scanner not sensing finger

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In playing around today with the fingerprint scanner I noticed a damp finger drop on the screen with a red finger picture.  My fingers are dry and chapped so just for fun I switched to my left hand fingers that are a little dry but not chapped.  Low and behold the scanner read the prints from each finger just like it's supposed to work.

I guess shinny chapped fingers don't work too good.  

Anyway the reader works.  Samsung must not have tried it with dry chapped fingers. So much for technology. 😁

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userDxGAqGJA9K
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

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 Have you Tried doing a wipe cache partition?

 

http://techbeasts.com/wipe-cache-partition-galaxy-s8-s8plus/

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userP1R6d1bMeb
Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

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Yes, I have done the wipe cache partition

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