cancel
Showing results for 
Search instead for 
Did you mean: 
userBrsaZMcwJw
Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

All the same issues but rebooting or even restarting, had no effect.  

Reply
Loading...
userHr9KxBPOF1
Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

I have found that if you change the security settings for the screen timeout to "Instantly with the power key or when the screen times out" that the fingerprint scanner will work all the time. It seems that there may be a code issue when having screen timeout set to a different setting. It is defaulted at 30 seconds I believe. 

 

To change the settings: 

 

Settings

Lock Screen and Security

Secure lock settings

Secured lock time

Select instantly with the power key or when the screen times out

 

Since I have changed this setting, I have not seen any issues. (Day so far). I will report back if anything changes. 

Reply
Loading...
userZM4CSpBKe1
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

I've just had this issue. Mine is 3 months old. Today, when I woke up, I tried to unlock my phone with fingerprint and it didn't sense anything, like the sensor was dead.

 

I didn't want to reboot it or unlock with password, cause I was afraid it was a virus. A couple days ago, I clicked on a search result and, when I got into the website, the phone shaked and appeared one of those messages that you can't get rid if you don't press 'OK'...fortunately, I could close the page. A few minutes later, when I opened the internet browser again, there was a page with a porno video on the screen. I got really afraid that it had caught some virus and that it was forcing me to use my password to stole it.

But, I had no choice but to reboot the phone and insert my password. Then, it worked well again.

 

Happy other users had the same prob. So, maybe, I didn't caught any virus! And hope it doesn't happen again.

Reply
Loading...
usernJNk8HBvzi
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

Same was happening to me, but i found that some apps are responsible for this. It has happened to me when i use mega downloader and recently with castle royale after the last update of the game. You guys should try to find which app starts the problem. I had to uninstall castle royale, i hope supercell or samsung fix this, i believe those are problems of compatibility. 

 

When you open those apps  the problem starts and even if you close the apps the problem persists until you reboot the phone. So you guys try to test your most common apps. 

Reply
Loading...
user4vuYOOa7jC
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

I'm having the same issue. It's annoying but the only way I can fix it is to reboot the phone.

Reply
Loading...

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION
reboot didn't help me
Reply
Loading...
Beagz13
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

Relieved to know I'm not the only one experiencing this problem!

Reply
Loading...
userbw9jhdXsmk
Astronaut

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

Same here!

Reply
Loading...
userDYxhHC2pZy
Asteroid

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

Same experience here. Has happened 3 times since I received the phone. Fortunately, iris scanning continues to work for unlocking the phone, but iris is not an option for most apps. So, just a tad annoying.

Reply
Loading...
usercrypTgHVW8
Constellation

Re: Galaxy S8 fingerprint scanner not sensing finger

JUMP TO SOLUTION

I am having this issue also. Rebooting fixed, but is an inconvenience.

Reply
Loading...