I have had no issues after switching to safe mode and then rebooting normally. It seems too good to be true, but I am going to be optimistic. I purchased a cap for the usb port to ensure no gunk gets in there in the future. Hoping that will help.
I have the exact same problem, even though the port is dry and has not been near water and the issue is that my phone's battery is dead so I can not reboot it, start it in safe mode or whatever else mentioned.
I tried connecting the cable to my laptop, but the moisture message still appears on the screen and I don't have access to my wireless charger as I'm on holiday in another country...
What should I do in this case?
@userxlQz4dblcY If you're unable to charge the phone or power it on, and you've tried the other suggestions, we would normally recommend repair service, but we would need a US address to ship the phone back to. I'm not sure if there are any UBREAKIFIX locations in the country you're currently in, but that is another option we recommend in the US.
@SamsungGill same issues here. I have been Through EVERY suggestion on the web. No water anywhere near phone. Cleared catch data, safe mode. It's a shame that I was going to upgrade to the s10 but upon reading that they are having this same crappy moisture detection AFTER AN UPDATE I may just not.
I have been a loyal Samsung user for so long now and I'm losing faith this is just rediculous for such an expensive product. All ANYONE can basically do is tell us to do is put a band aid on it by having to restart the phone then wait for the lights to go off and plug it in just to be able to charge it.
Disappointed. Anyone have any ideas. Is it the update? How long till another one comes out to fix this crappie bug?
There is another FIX i found. Whenever you want to unplug your phone after charge, turn off the switch and quickly unplug the wire before the charging led light goes off. I have noticed if the wire remains in charging port when you cut off power, only then the phone triggers moisture detected alarm. So quickly remove the wire from your phone's charging port when you switch off the charger, before led light goes off (you have 2-3 seconds if you fully charge your phone to green light).
So far, none of the 'fixes' have been permanent. The error message goes away for awhile then randomly returns. My phone has not been exposed to any moisture, but just in case tried the hair dryer thing but no luck.
I am very dissatisfied after spending $800 on a phone to have this issue. I swore after my S6 I would never buy another Samsung, but I took a chance because the initial reviews were stellar. Definitely done with Samsung, and plan to advise all my friends to buy an Iphone.
This is shameful of Samsung
Have you tried shaking the phone lightly and blowing into the charging port?