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Astronaut

Galaxy S8 (new) doesn't turn on

I purchased this phone two years ago. At the time, I used it for a month, but I haven't useed it since then. 
Now, the phone doesn't turn on and doesn't charge. 
I tried hard reboot (all the variations). 
How can I fix it? 
2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 (new) doesn't turn on

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Galaxy S8 (new) doesn't turn on

Did you still need help with your issue?

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