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Constellation

GalaxyS8 battery depleted won't charge or turn on (I tried all the reboots)

Unfortunately, yesterday I didn't have my charger at the moment and my phone's battery died. When I got home it wouldn't turn on straight away after plugging it in and I just assumed it needed time to charge, but I left it overnight and it still wont turn on. I tried all the system reboots I found online (pressing power + volume keys, pressing volume + power + bixby button, plugging it in my computer USB port and waiting 30 minutes before trying the reboot) still nothing. My phone was acting excellently and hadn't given me any problems so I'm so confused as to what might have happened. In addition, the battery was replaced about two months ago so it's practically new. I'm planning on taking it to the repair shop once they open but if anyone has been throught this experience any advice will be much appreciated. Thanks!

Samsung Galaxy S8

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Samsung Moderator
Samsung Moderator

Re: GalaxyS8 battery depleted won't charge or turn on (I tried all the reboots)

Hello!

 

Thank you for reaching out and providing that information. You have performed some good troubleshooting for your device so far. When using the volume up + power + Bixby, were you able to get to the recovery menu? If not, I would recommend getting your device evaluated by a technician to help diagnose your symptoms. You can search for a local walk-in center using the following link.

 https://www.samsung.com/us/support/service/locations/

 

If there is not something in you area I would be happy to look into other options for you. If you would like me to do this could you please send me a private message with your model and serial number? https://bit.ly/2SUXRar  

 

Thank you.

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