On my S8+, some reason when I go to unlock my phone, sometimes it shows everything on grayscale. My phone is automatically turning on grayscale all by itself. I have to go into settings and turn it back off. Is there some sort of solution to this? Maybe being able to disable the grayscale feature?
Solved! Go to Solution.
Ah! I didn't know you were holding both those keys down. We actually had another conversation on here where that was discussed: https://us.community.samsung.com/t5/Galaxy-S8-How-To-s/How-to-quicklaunch-grayscale-mode/td-p/94790 .
Glad you got it sorted out, sorry for all of that confusion. Have a good one!
So even when you manually go into your settings and turn it off, it just happens to go back into grayscale the next time you have to unlock your phone?
Sounds like it could be an app that's causing this. Have you tried testing the phone in Safe Mode yet?
Thank you for your reply.
The whole time I've had the phone (a month) it only happened 3 times. It randomly happens. I would lock my screen, go back to phone to unlock it, and everything is gray. I don't know what is triggering it when it does happen. Like I said, it has only happened 3 times. But I do wonder what the reason is for this. A glitch, a downloaded app, etc...
Ah! So this is far and few between, but still happening. Something this intermittent really can't be tested in Safe Mode unless you're down to not have access to any Google Play or Galaxy Store apps for x amount of time. It's going to be hard to find out what's triggering this. At least we know that the setting is being manually triggered and the phone's not just ghosting it in any way.
One thing you can do right now, is clear your app cache and cache partition. Just some maintenance techniques that aren't invasive and won't harm any personal data on the phone.
Please update this thread when you have additional info. I want to see how this turns out.
And of course, help you take more invasive steps to get it taken care of if need be.
How often would you say yours happens? Care to share any troubleshooting steps you've already tried for this?
Thanks for joining in by the way, this could be of great use.
I finally figured out what's causing grayscale to activate. When the power and volume up are pressed at the same time it activates the grayscale mode. Not sure why that is an option but it is what it is. As annoying as it is.