cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Green screen after update

My screen keeps turning green and is unusable. It started just after the last update I got. The screen seems to work if I set brightness to zero or maximum, anything in between just turns green. I have already tried safe mode and a factory reset. What should I do?

21 REPLIES 21
Highlighted
Samsung Moderator
Samsung Moderator

Re: Green screen after update

@Dolamite Does this issue still happen when your phone is in safe mode?

Reply
Loading...
Highlighted
Asteroid

Re: Green screen after update

Yes, it still happens during safe mode

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Green screen after update

Can you please send me a picture of the symptom you are experiencing?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Green screen after update

Here is the phone at 50% brightness, maximum brightness, and minimum brightness

Reply
Loading...
Highlighted
Constellation

Re: Green screen after update

I'm also facing the same issue. Did u get any solution? When did you buy your phone?

Reply
Loading...
Highlighted
Astronaut

Re: Green screen after update

Even I am facing this issue, did you find any solution?


@Dolamite wrote:

Here is the phone at 50% brightness, maximum brightness, and minimum brightness


.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Green screen after update

@samsung_yI5ZV56 Can you send me a private message using this link here? Provide the following information.

  • Model number
  • IMEI number
Reply
Loading...
Highlighted
Asteroid

Re: Green screen after update

It looks like you may have forgotten the link.

Reply
Loading...
Highlighted
Asteroid

Re: Green screen after update

Nevermind, it looks like the samsung members app just does not support anything and doesn't show links

Reply
Loading...