Original topic:

HOW CAN I FIX THIS SCREEN ISSUE

(Topic created on: 1/18/21 4:59 PM)
Djaberi
Constellation
Options
Galaxy S8

image

I was using my former S8 phone and all the sudden the screen just became unresponsive and turn to this pink screen and i can't do anything. If someone calls, the phone rings but i can't accept calls as the screen isn't accrpting any input. Please help.
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4 Replies
Jakebs
Galaxy
Options
Galaxy S8
Does the screen turn off at all? Since you're not able to tap anything you're probably going to have to schedule an appointment with a Samsung Expert
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Djaberi
Constellation
Options
Galaxy S8
nope! you can't turn it off. maybe if the battery runs out it can shutdown itself
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Jakebs
Galaxy
Options
Galaxy S8
Hold the power button for about 30 seconds to see if it responds. If not, you definitely have to take it in
TheGalaxy
Nebula
Options
Galaxy S8
replace