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user5xI1o1tvJY
Constellation

Help please

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I accidentally drop my phone and there is a crack in a part of the screen. I have premium care but I dont know how much deductible they will charge me. Also I have notice an horizontal white line and my phone didn't get water damage but I'm worried.Also, ihave to put my phone on speakerqay before I dropped it when I talk on the phone and unfortunately my headphones dont work anymore.I dont know what to do if I should get a new phone or repair it.

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Samsung Care Ambassador

Re: Help please

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Sorry to hear you phone dropped your phone and it cracked I would suggest reaching out to Samsung Premium Care at the information below they would be able to provide all of the information you need 

 

https://www.samsung.com/us/support/premium-care/

1-866-371-9501

 

p.s

i would see what it cost to repair vs upgrading phones 


Gary-B82-Ambassador-Signature2Note 10+ User on Verizon Wireless
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2 REPLIES 2
MRPORKCHOP
Constellation

From my experience it's a 100$ deductible on my note 9. I...

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From my experience it's a 100$ deductible on my note 9. I think it varies depending on who you use for service. They can tell you the deductible. I've never had one fixed from an outside source so I'm sorry I can't help there

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Samsung Care Ambassador

Re: Help please

JUMP TO SOLUTION

Sorry to hear you phone dropped your phone and it cracked I would suggest reaching out to Samsung Premium Care at the information below they would be able to provide all of the information you need 

 

https://www.samsung.com/us/support/premium-care/

1-866-371-9501

 

p.s

i would see what it cost to repair vs upgrading phones 


Gary-B82-Ambassador-Signature2Note 10+ User on Verizon Wireless
Reply
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