Solved! Go to Solution.
@user9XHt6lN9Np, Thank you for reaching out to us, We would recommend logging into your Samsung Account from a PC, you should be able to control it from there!
You can separately view photos and videos that have been synced to the Cloud in Gallery > Settings > Cloud View. You may also download the original files from the Cloud or delete them. At this time you can't view these on a computer, just on your phone.
Might I ask what is the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier? Thanks!
Ah thanks for the information. I'm glad you found the Samsung Cloud location on the device.