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userr61FICwdCT
Astronaut

How to find my pictures in Samsung cloud?

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A few months ago, i had backed up all of my pictures to the cloud.  I cannot find them. I have tried locating the in Settings>Cloud and Accounts. Looked EVERYWHERE in there an cannot find pics. I have tried going the the Samsung App>My Files, nothing.  I have logged into my Samsung account but cannot find out how to get to my cloud storage from there.  Any other ideas? or how to find my cloud storage from my Samsung account?

1 SOLUTION

Accepted Solutions
Supernova

Re: How to find my pictures in Samsung cloud?

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You can certainly do this, @useroNA35uxqTT. All you need to do is go to:

Gallery > Settings > Cloud View.

 

This will allow you to view all of the images stored in your Samsung Cloud. Please let me know if I can help with anything else!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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82 REPLIES 82

Re: How to find my pictures in Samsung cloud?

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Hey, @userr61FICwdCT. I know how important some of these photos can be. Let me look into this for you.

So I can give you more accurate information for your device, can you please go to Settings>About Device and send me your model number, carrier, and Baseband version? 

Thanks. Smiley Happy 

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userA1dEwvh4m8
Astronaut

Re: How to find my pictures in Samsung cloud?

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Hi - I have precisely the same issue. My device shows me the cloud view and suggests that everything I want to be backed up has been backed up, but I've no idea where to find it within Samsung cloud storage. 

 

Please advise.

 

Thanks!

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Re: How to find my pictures in Samsung cloud?

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Oof. Ok, @userA1dEwvh4m8. Can I get the same device info from you too? 

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usersDEyTv2tG6
Astronaut

Re: How to find my pictures in Samsung cloud?

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Hi there, thanks for getting back to me (much appreciated!)

 

Galaxy S8+

SM-G955F

G955FXXU1AQH3

 

Kernel Version

4.4.13-12050265

dpi@SWDG5221 #1

 

I hope this helps & thanks again for any help you're able to offer!

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Supernova

Re: How to find my pictures in Samsung cloud?

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It should be pretty straight forward. Just do the following:

 

- First of all open the Settings on your Galaxy
- Now locate Cloud and Accounts.
- Now move to Samsung Cloud -> Manage Cloud Storage.
- The phone will now display you all the information regarding the storage on your cloud. Locate and Tap on Gallery.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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user9E8ICzSq0D
Constellation

Re: How to find my pictures in Samsung cloud?

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except it only gives the option to delete

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Supernova

Re: How to find my pictures in Samsung cloud?

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Ah, I can understand your confusion, @user9E8ICzSq0D. You can also retrieve photos that are stored in your cloud from your Samsung Gallery app.

 

To do this, simply follow these steps:

  1. Open the Gallery app
  2. Select the photos you want to download
  3. Tap the three dots in the top right corner
  4. Select Download

I hope this helps, if you need any other help, just let us know!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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user7JJNbHqiFY
Constellation

Re: How to find my pictures in Samsung cloud?

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Am I the only one that doesn't understand why we're not getting a clear answer on any forums? I just want to view the photos that are saved on my Samsung Cloud NOT what's already on my phone.

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useracbVOnoRx9
Astronaut

Re: How to find my pictures in Samsung cloud?

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No you're NOT the only one!

 

How difficult should this be????   I've spent OVER an hour to find my pictures on the Samsung Cloud...and I can't find ANYTHING!!

 

ARGH

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