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Astronaut

I need to remote unlock my S8, but "Remote unlock is off."

Hi there,

 

My S8 touch screen seems to have some patches where it's not picking up my touch. This means that I am unable to draw my unlock pattern correctly!

 

I then went to Find My Mobile, but when I try to use the remote unlock, it tells me:

 

"Can't unlock your phone. Remote unlock is off."

 

Is there a workaround so that I can unlock my phone and switch to PIN or finger-print?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: I need to remote unlock my S8, but "Remote unlock is off."

I would like to look into this issue for you. Have you tried looking into these steps here?

Have you tried https://findmymobile.samsung.com/?

Have you tried google's find my mobile?

Have you tried getting in contact with your service provider?

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