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userQzixlG7qGK
Asteroid

In call volume low with volume at max setting

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For a couple of weeks now my in call volume has been really low with the volume setting all the way up, I've cleared the cache partition and deleted the last app i downloaded before it happened but still no luck. Any suggestions??

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Samsung Moderator
Samsung Moderator

Re: In call volume low with volume at max setting

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To put your device in safe mode, press the power button the side, then when you see the power off option press and hold until you see safe mode populate. Tap on safe mode.

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8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: In call volume low with volume at max setting

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Can I have your full model code?

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userQzixlG7qGK
Asteroid

Re: In call volume low with volume at max setting

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SM-G950FZKAXSA

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Samsung Moderator
Samsung Moderator

Re: In call volume low with volume at max setting

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Is there a difference in the volume if you try calling someone while your phone is in safe mode?

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userQzixlG7qGK
Asteroid

Re: In call volume low with volume at max setting

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How do i put it in safe mode

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Samsung Moderator
Samsung Moderator

Re: In call volume low with volume at max setting

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To put your device in safe mode, press the power button the side, then when you see the power off option press and hold until you see safe mode populate. Tap on safe mode.

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userQzixlG7qGK
Asteroid

Re: In call volume low with volume at max setting

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Ok i put my phone into safe mode and it was fine, the in call volume was normal


 

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userQzixlG7qGK
Asteroid

Re: In call volume low with volume at max setting

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Pit it back to normal mode and the in call volume is low again

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Samsung Moderator
Samsung Moderator

Re: In call volume low with volume at max setting

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Your symptom is being caused by a third-party application that you downloaded. When you placed your device in safe mode, it disabled third-party applications from running and your issue stopped.

I would recommend removing recently installed applications until your issue does not happen when you are out of safe mode.

Hope this message finds you well!

^SamsungZell 


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